Frequently Asked Questions
Is your jewelry really silver?
Yes. All our jewelry is crafted from 925 silver and carefully selected. Where applicable, you can also find information about the finish, plating, and materials directly on the product page.
How long does it take to receive my order?
We prepare orders with the utmost care and entrust them to traceable couriers. Delivery times vary depending on the destination, but you generally receive your order in 2 or 3 business days . Once shipped, we'll send you the tracking information via email.
Can I return a piece of jewelry if it doesn't fit me or isn't what I imagined?
Of course. If you change your mind or the jewelry isn't perfect for you, you can request a return by following the procedure on our dedicated page. We'll help you quickly and easily, with support every step of the way.
Are online payments safe?
Yes. Payments are handled through reliable and secure systems. You can choose your preferred method and purchase with complete peace of mind.
How can I contact you if I need help before or after purchasing?
We're always available. You can email us at e-commerce@gold-star.it for advice on sizes, pairings, availability, or after-sales support. We'll get back to you as quickly as possible with clear, personal support.